Frequently Asked Questions
PRODUCT INQUIRIES
Our products are available exclusively on our website.
All of our products are Vegan, cruelty free, gluten free, paraben free and fragrance free. Read more about our clean beauty initiative.
All of our products are vegan.
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All of our products have been formulated for safety and are considered safe for anyone pregnant anyone
and/or nursing. However, we recommend that you consult with your physician prior to use.
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ORDER INQUIRIES
We cannot modify orders once they are placed. If you will like to cancel your order contact help@annottobay.co and we will do our best as long as the order has not began shipping preparation.
We are required by law to collect sales tax where applicable.
SHIPPING QUESTIONS
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
DOMESTIC Tracking numbers can sometimes take 24-48 hours to show shipping information once you receive shipping notification. INTERNATIONAL Tracking numbers sometimes only shows the first to second update. Don't worry your package is on it's way. If you have not received your package within the expected time frame please contact the shipping company for further assistance. We are not responsible for any import taxes or customs duties charges you may incur.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
RETURNS
We gladly accepts unused or damaged products within 14 days of receipt. For more information on returns click here.
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If you received an order that is damaged, contact us immediately through the contact page and be sure to include your order number. Please note damaged items can only be replaced for the same item.
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Our products are formulated in the United stated and manufactured in United States and PRC.